 Moroccan Royal Air Maroc sued by a client
Theft of baggage on board a plane - Between Royal Air Maroc (RAM) and a passenger, who accused the Tribunal of Commerce will decide on 4 February 2009 theft of luggage during his trip Zurich-Bamako, via Casablanca board of the company.
Fatoumata Traore, a chartered the Zurich-Ram Bamako, via Casablanca. But what was his surprise to see the flight of his two bags (28 kg and 32 kg) in Casablanca on his return from Zurich (Switzerland) on 21 June 2008 while the passenger had paid an excess baggage of 1122 Swiss francs , which corresponded to 66 kg of surpluses.
According to the victim, the price per kg increased the same day of 5 francs (17 francs per kg instead of 12). "I agreed to pay at the airport so I can at least return with my luggage since I had more time to make the material formalities of cargo." Worse load Does the plane experienced a delay of 1 hour 30 in Zurich. And arrival, I missed my correspondence provided Bamako on the same night around 1 pm I spent 24 hours in hotel Atlas devoid of everything, "she says.
Fatoumata Traore said the disappearance of 4 laptops and several units representing a total of nearly 4 million CFA francs. In his words, it was discovered that the locks of bags were lost and that computers and other devices have been removed from their packaging. What a headache for the passenger who sees his savings stolen. The snag is that it continues to pay the debts of those who had computers.
Argument against
But the Royal Air Maroc, the exclusion of one side of the main complaint of the client for several reasons. If we believe the company representative, Badou Abdelkhalek, they stem from the fact that excess baggage was not on behalf of the passenger but a Mr. Traore. He added that Fatoumata Traore, on his arrival in Bamako, left the airport and then come and complain about the loss of their baggage.
"A declaration of lost baggage is always before leaving the airport. The woman arrived at 2 am 30 and came out only to come back at 18 pm for a claim relating to the theft of his luggage. The director of the airport assistance in Mali refused to record his statement as contrary to the regulations. And it is our head of call she begged to accept his statement which was late, "says Badou.
For him, the client would have guided his luggage to the freight service "because they are not personal but of goods". Our interlocutor to support that assistance Airports Mali has found that a lack of 23 kg in contrast to the inventory prepared by Ms. Fatoumata Traore.
What to say to the representative of the Ram as the passenger demanded that the customs has not controlled. And wonder how the customs did not pay attention to the inventory while it is only a lack of 23 kg was detected.
In this arm, Fatoumata Traore / Royal Air Maroc, the representative of the company especially wants the head of call which accepted the declaration of theft. This, he said, risk his post. To date, the case appears to exceed the representative of the Royal Air Maroc as the Moroccan Ministry of Foreign Affairs was seized of the matter.
Nevertheless, the problem has not been unwound. Désarçonnée, Fatoumata Traore decided to drag the Royal Air Maroc to the Commercial Court, which must rule on the dispute on 4 February. It requires nearly 4 million CFA francs in compensation for damage suffered. | 
Linear Mode
